A question? Write to us, a person replies
A chat built into every page of the platform. A question about a page, a figure that looks wrong, a missing feature: the team reads everything and replies right in the conversation.
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Hi, the calendar shows nothing for Monday, is that normal?
Hi! Yes: Monday is a US holiday, no releases are scheduled. Announcements resume on Tuesday.
A contact form, then silence
On most platforms, a question goes to an anonymous inbox and the answer, if it comes, has lost all context. You stay stuck right when you needed help.
Support where you need it
On every page
The “Help” button follows you everywhere: ask without leaving what you were looking at.
A real person
No bot: the Polairyx team reads every message and answers it personally.
One conversation
Your whole history in one place: no ticket to reopen, no context to repeat.
Private
Your messages are visible only to you and the team.
What it changes in practice
We usually reply within the day. Support is not an investment advisory service.